User Guide
COLLEGE MARKET
Customer Guide
College Market is an online shopping site where ASE Co., Ltd. (formerly known as Amadana Sports Entertainment) designs and sells products under contract with member schools.
You can check your user information, order history, current order status, and issue receipts.
Please register for an account to receive information on product development and university-specific information.
Register an account
PAYMENT
Payment Method
The following cards are accepted (one-time payment):
VISA, MasterCard, AMEX, JCB/Apple Pay, Google Pay
dPayment is a simple and convenient Docomo smartphone payment service that can be used for shopping at online stores.
Payment methods include monthly phone bill payment and credit card payment. Even if you do not have a Docomo line, you can use it if you have a d account.
https://service.smt.docomo.ne.jp/keitai_payment/
- No credit card or prior registration required.
- Just enter your email address and mobile number and shop now.
- No matter how many times you shop in a month, you can pay in one lump sum the following month.
- Payment can be made by the 10th of the following month via convenience store payment, bank transfer or direct debit.
Paidy: https://paidy.com/landing/
[How to use]
① Select "Pay Later" as your payment method and enter your email address and mobile number.
② Enter the 4-digit authentication code sent via SMS to complete your purchase.
③ You will be notified of the billing amount via email and SMS between the 1st and 3rd of the following month.
④ Please pay by the 10th of the following month via convenience store payment, bank transfer, or direct debit.
[Regarding fees]
Direct debit: Free Bank transfer: Varies by financial institution Convenience store payment: Up to 390 yen (tax included)
In addition, if you verify your identity through the Paidy app, you can take advantage of convenient features such as the option to pay in three installments with no fees* and set a budget to prevent overspending.
Download the Paidy app here
App Store: https://apps.apple.com/jp/app/paidy/id1220373112
Google Play Store: https://play.google.com/store/apps/details?id=com.paidy.paidy
*Only bank transfers and direct debits are free.
**Only available for purchases of 3,000 yen or more per transaction
The following payment services are available. Please see each website for details.
Rakuten Pay : https://pay.rakuten.co.jp/
Merpay : https://www.merpay.com/
SHIPPING
Delivery and Products
■Delivery company
Yamato Transport/Sagawa Express *You cannot specify the delivery company.
■Shipping Fee
Depending on the size and quantity of the items you order, either ① or ② will be automatically selected at the time of payment.
★Free shipping campaign is underway for purchases over 10,000 yen (tax included)!
①Standard shipping: Nationwide flat rate of 800 yen (tax included)
*Orders of one or more T-shirts or caps will be shipped by regular shipping.
②Mail delivery: Nationwide flat rate of 400 yen (tax included)
*If only thin small items are included, they will be sent in a cardboard envelope and delivered to your mailbox (Yamato Transport only).
About shipping
We cannot accept requests for specific delivery methods or dates.
Please note that items will be shipped approximately 14 days after your order.
・For made-to-order and pre-order items, we will ship the product after the delivery of the product is completed.
■ About shipping multiple items
If your order contains multiple items, including made-to-order items and pre-order items, all items will be shipped together once they are all in stock.
You can print or issue a PDF copy of the receipt by clicking the [Receipt] button in the order history section of your account page . (You can set the recipient's name.)
■ About the product
Please note that the selling price, design, specifications, etc. of the product may change without notice.
■ Regarding inventory
Although our store adjusts inventory using a system, there may be cases where the inventory is out of stock due to timing of your order. In that case, we will send you a replacement product. Please note that your reservation will be cancelled.
■About cancellations and changes to your order
If you wish to cancel your order, please contact us by email. (We do not accept cancellations over the phone.)
■Returns and exchanges
If the delivered product is defective or different from the product you ordered, we will accept returns or exchanges.
■Return and exchange procedures
If you wish to return the product after it arrives, please contact us via the inquiry form within 7 days and return the product to the specified return address. Please note that we cannot accept returns in the following cases:
1. Products that have been opened or used (excluding products that are found to be defective after use)
2. Products that have been damaged or scratched while in the customer's possession
3. : Due to customer reasons (size doesn't fit, different from what you expected, etc.)
4.: Sale and outlet items will be shipped as soon as the returned item arrives at our company and the replacement item is ready.
*Exchanges will only be accepted if the relevant product is in stock.
Please note that if we are unable to exchange the product due to stock shortages, we will provide a refund.
■ Refunds
If the product is returned due to reasons on our side or the delivery company's side, such as the product being damaged upon arrival, we will refund the product price and shipping costs.
■ Contact details
Please contact us using the inquiry form below.
Contact form
*Please note that we may take some time to respond if your inquiry falls on a Saturday, Sunday, or public holiday.
OTHER
Other regulations, environment, etc.
College Market has established terms of use. Before using the site, please read and agree to the terms of use .
We handle your personal information with care in accordance with our "Personal Information Handling Policy."
In addition, for security reasons, we use SSL on pages where you need to enter information. All customer information, such as credit card information and address, is encrypted and communication content is protected, so please use the site with peace of mind.
The supported browsers are as follows:
We recommend using the latest version of Google Chrome.
Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Edge
Opera
Apple Safari for iOS
Google Chrome for Android
If you view the store and receive a message to update your browser, follow the on-screen prompts to update your browser. If you still see the message after updating your browser, try clearing your browser cache.
Please refer to this before contacting us.
Can I add items to my order? Can I combine multiple orders into one?
We do not accept changes to product contents or additional products after the order has been completed.
Additionally, we do not accept combined shipping of multiple orders.
We apologize for the inconvenience, but when placing an order, please be sure to check the order details carefully before placing your order.
Can I specify mail delivery?
The shipping method is determined automatically and cannot be selected.
Can I make a reservation or put it aside?
We ask that you refrain from contacting us, ordering, or reserving items after they have arrived.
Can I make a purchase without registering as a member?
You will need to register an account.
Can I issue a receipt?
You can print or issue a PDF from your account page.
Please see "Regarding receipts" above.
Can I return or exchange the product?
Please see "Returns and Exchanges" above.
As a general rule, we do not accept cancellations or changes to orders due to customer convenience, so please check carefully before purchasing.
Can you ship overseas?
Please note that we only ship within Japan.
For inquiries regarding use and products, please contact us using the form below.
■ Contact us by email
Contact form
*We will respond to inquiries in the order in which they were received, but it may take some time for us to respond.
*Please note that we may not be able to reply depending on the content of your inquiry.
*If you have measures in place to block spam, please unblock the @collegemarket.jp domain.
(If you do not unsubscribe, you may not be able to receive communications from College Market.)
*Please note that we may take some time to respond if your inquiry falls on a Saturday, Sunday, or public holiday.